Konjac sponges are made from the konjac root and were first created as a way for Asian farmers to cleanse a baby's skin, so they're a much gentler way to exfoliate dead or dry skin during your daily face wash.
Directions:
Before use, always wash the sponge thoroughly. We recommend plunging it in water and squeezing several times.
If the sponge has dried out, always allow it to fully absorb water for about 3-5 minutes before putting it against your skin.
Gently massage the face and body in a circular motion all over, to exfoliate dead skin cells, and deeply cleanse. The massaging will stimulate tired skin & encourage skin renewal. Soap or cleansing solution can be added to the sponge if desired. Try this with our cleansers for a thorough exfoliation.
Your sponge should last several weeks, but once it starts to look tired, or starts to break down. Please replace it. The better care you take of your sponge, the longer it will last.
At CG Skincare, we hope you enjoy your products. If for any reason you wish to return your order, you may send back your unused product(s) within 14 days alongside your original receipt so that we can process a refund for you. Unfortunately, we aren't able to exchange products. Returned items must reach us in their original condition, including inner and outer packaging if applicable. Regretfully, we cannot refund or replace any used items unless they are faulty or damaged. This does not affect your statutory rights.
Refunds will not include the delivery or packaging fees incurred from returning your goods to us. Only items purchased through www.crystalglow.co.uk may be returned. We do not handle returns your order was placed at a third party seller.
You are responsible for ensuring that your returned order reaches us. We recommend opting for tracking or insuring your package prior to delivery. We cannot be held responsible if your returned order does not reach us within the allotted 7-day window.
Please send returned items to our designated warehouse address, clearly stating your name, address, and order number on a separate paper document:
RETURN ADRESS
50 BOWLAND DRIVE
MILTON KEYNES
MK4 2DN
UK
Please contact customer services for returns and refunds details.
If you have any further questions regarding our returns policy, please email us at info@crystalglow.co.uk
Damaged and defective products
Product damage or shortfall must be brought to our attention within 72 hours of receipt. Please email us if you believe that your items have been damaged or tampered with in any way. In order to expedite your enquiry, please send an image, video or other tangible proof of the damaged product to hello@crystalglow.co.uk
Cancellations
Please note we DO NOT accept cancellations. Processing is a very complicated process and we may not be able to stop your package from leaving our warehouse before seeing any cancellation emails. If we see your cancellation email in time, we will happily make the cancelation. This will incur a fine of up to £25.
Shipping & Delivery
We aim to ship all orders within 48 hours of purchase. If your order is taking longer than usual we will send you an email to confirm this.
UK & Domestic
UK Standard Delivery | 2-3 working days - £3.99 (Currently unavailable)
UK Tracked 24 | 1-2 working days - £5.99
UK Next Day Delivery - £9.99 (cut off 12pm) (Currently unavailable)
Europe
Standard Delivery | Tracked | 4 - 7 working days - £19.99
Express Delivery - Tracked & Signed | 2-4 working days. - £29.99
United States of America
International Standard Delivery | Tracked | Up to 10 working days - £19.99
Express Tracked Delivery | 1-3 working days - £39.99
Canada
International Standard Delivery | 7-14 working days - £19.99
International Express Tracked | 2-5 working days - £39.99
Africa
International Standard Delivery | 20 - 45 working days - £19.99
International Express Tracked | 2-6 working days - £59.99
Rest of the World
International Delivery | Signed & Tracked | Up to 10 working days - £19.99
Express Delivery | 2-5 working days - £39.99
Florence J.
I can not show you in action, that means I have to be in the bath to show the product bean used, anyway I like the product 5*
Florence J.
The best face sponge I have ever used on my face. Love it
Mischa
Sooooo good
At first I thought this was going to be like a hard stone Exfoliating thing but it’s like a sponge and it really exfoliates well. My skin feels super smooth and I’m combining it with my Nip & Fab range for brightening. Will definitely be buying more later